
FAQ
01
Do you offer consultations?
Discover our complimentary consultations, available both in-person and virtually, with some services also offered over the phone. Each session typically lasts about 15 minutes, allowing us to understand your needs and discuss we can best assist you. Whether you prefer a face-to-face meeting or a quick call, we're here to help every step of the way.
02
How do i know what service to book?
Book a Consultation if you are a first time client. If you are a returning client and do not know what to book next, please text me. It is best to book out 2-3 more visits at the end of your appointment to get the day and time desired as most guest book in advance.
03
can i bring a guest with me?
To uphold the safest environment possible we kindly request ONLY those receiving services be present in the service areas. If you cannot comply with this policy you may be asked to reschedule. I have made some exceptions to this rule, feel free to ask, just understand that I may deny your request.
If you are under 18, you may have a guardian accompany you.
04
what is the best way to contact you?
TEXT!!! Of course you can call and leave a message, but I am usually with a guest and they require my full attention. I do not have a full staff on board....YET! You can also email or send a message through social media but text is the best! Please understand I only return messages during business hours.
05
what is your cancelation and rebook policy?
Appointments are scheduled in advance as I typically have a waiting list. Therefore, changes or cancellations require a 72-hour notice OR MORE PREFERABLY. Cancellations within the policy will be charged 50% of the scheduled service. NO SHOWS ARE 100% of the scheduled service. NO EXCEPTIONS. Please schedule appointments carefully. Non-refundable deposits that are required for new services may be transferred one (1) time as long as it is done within the 72 hr. policy. If not within 72 hr, or moved for the 2nd time, the deposit is lost, and a new one will be needed. NO EXCEPTIONS. Please let me know if you are dissatisfied with any service at the time of departure so I may come up with a plan of action to satisfy you. There is no refund on services. No checks accepted or big bills unless no change is required.
06
what is your late policy?
If you are going to be late PLEASE PLEASE message me as I can see it on my watch. Do not call. If you are going to be more than 15 min late, I have the right to reschedule you AND charge for the missed appointment. I run a tight ship with a full schedule and respect all of my guests time. It is hard to catch up on time when running behind. Thank you for understanding!
07
do you offer refunds?
The simple answer is NO. I truly want my guests to be happy with their services and encourage all to come up with a plan before you leave to find a solution. A lot of my services can give you that "shock" factor until you are used to the change. Or sometimes there is a healing stage that can take weeks or months even to complete. As I always say "trust the process" !
08
how does the deposit work?
Non-refundable deposits that are required for new services may be transferred one {1} time as long as it is done within the 72 hr. policy. If not within 72 hr, OR moved for the 2nd time, the deposit is lost, and a new one will be needed. NO EXCEPTIONS.

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